This comes directly from my cable company, they authorized
me to publish the following on the site. BEWARE!!!!
Due to a computer scam on the Internet, Charter customers
may receive an email similiar to one of the samples below. This is a fraudulent email, also commonly referred to as a “phishing”
This message is not from Charter Communications or any of its affiliates. As with any
suspicious emails, you should not provide any personal or account information in response to this type of email in order to
protect yourself and your computer.
Below are examples of fraudulent emails that are being sent to some Charter customers:
From: CUSTOMER CARE HELP CENTRE
Subject: ATT: YOUR ACCOUNT IS DUE FOR RE-VALIDATION!!!
to a few problems experienced in our service network, you are expected to undergo an account holders re-validation process
in order to sort out some problems that may be encountered in our email service to you.
This process is not going to
take long and will be characterized by certain lapses in our email services to you.
The Charter network will require
you to complete the account details below and select a test question and answer (to serve as security code that will be needed
in logging in to your account service during the duration of this process).
You will be sent a new confirmation alphanumerical
password to that will only be valid during this period and can be changed after the process.
Thanks for your understanding.
From: Charter Communications Inc. [email protected]
Date: Tue, 10 Jul 2007 14:46:31 +0200
Dear Charter member,
You are receiving this email with regards to
your personal account. Please read carefully before continuing as some vital information is being updated. Your account is
showing to be incomplete due to a data failure in our systems and you MUST provide us with a correct information within 48
hours of receiving this email. Failure to comply will result in account termination.
To update your account provide
us with the following data:1. Username:
2. Account Password:
3. Mother maiden Name:
4. Complete Name:
Ensure the informations are correct carefully before submitting it, mistakes can terminate your account.
you for your support.
Account Supervisor Team